Terms & Conditions

1. Introduction.

(a) Web Site Owner.

Orevida Holding UG (haftungsbeschränkt) (“Orevida”) is the owner of this web site https://www.orevida.com (the “Orevida Site”). Orevida can be contacted by mail at Beethovenstraße 59, 34225 Baunatal, Germany, or by e-mail at support [at] orevida.com. This online privacy notice discloses Orevida information practices for this Orevida Site, including what type of personal identifiable information is requested in order to make a purchase, how the information is used, and with whom the information is shared.

(b) Web Site Visits.

Orevida collects certain information from Orevida Site visitors. This includes, but is not limited to, the home server domain name, e-mail address, type of computer and web browser, what pages visitor accessed, and limited information about search requests. This information is used to solve technical problems and to calculate overall usage statistics.

(c) Web Site Transactions.

At times, Orevida will need personal information regarding a customer or a prospect. For example, to process an order or provide a subscription, Orevida may need to know a customer’s name, mailing address, e-mail address, and credit card details. It is Orevida’s intent to inform you before Orevida collects personal information, such as user’s name and/or address on the Internet. If you tell us that you do not wish to have this information used as a basis for further contact with you, Orevida will respect your wishes.

2. Personal Information That May Be Collected.

(a) Identifying Information.

In order to make a purchase and/or access designated subscriber services and/or restricted areas within the Orevida Site, Orevida will request a user to provide certain personal identifying information, which may include: legal name, postal address, e-mail address, screen name, password, telephone number, facsimile number, method of payment, and, if applicable, credit card number. Orevida may request additional information necessary to establish and maintain customer’s account.

(b) Service Quality Monitoring.

Some Web site transactions may require a customer to telephone Orevida, or Orevida to call the customer. Orevida will not contact you by telephone without your prior consent, except to confirm an order placed online and/or to inform a customer of the status of such order. Customer should be aware that it is Orevida’s practice to monitor, and in some cases, record such calls for staff training or quality assurance purposes.

(c) Information from Children.

Orevida does not collect or maintain information from users actually known to be under the age of 13, and no part of Orevida’s Web sites are structured to attract anyone under the age of 13.

(d) Lost or Stolen Information.

If a customer’s credit card and/or password is lost or stolen, the customer should promptly notify Orevida in order to enable Orevida to cancel the lost or stolen information and to update its records with a changed credit card and/or password.

(e) Chat Rooms, Forums, and Bulletin Boards.

If customer participates in an Orevida chat room, discussion forum, or posts messages to an Orevida bulletin board, customer should be aware that the information disclosed and shared will be broadly available to other persons, both inside of and/or outside Orevida, who have access to that chat room, forum or bulletin board. Some individual Orevida chat rooms, forums, or bulletin boards have additional rules and conditions regarding participation. Also, participant’s expressed opinion is his or her own and should not be considered as reflecting the opinion of Orevida.

(f) Links to Other Web Sites.

A Orevida Site may contain links to other web sites. Orevida is not responsible for the privacy practices or the content of those other Web sites.

3. Uses Made of the Information.

(a) Limited Uses Identified.

Without customer’s prior consent, Orevida will not use your personal identifiable information for any purpose other than that for which it is submitted. Orevida uses personal identifiable information to reply to inquiries, handle complaints, provide operational notices, and in program record-keeping. Orevida also processes billing and business requests related to Orevida Site participation.

(b) Marketing Uses.

The information you provide to the Orevida Site may also be collected, used, analyzed and/or processed by Orevida, or selected third parties on Orevida’s behalf, for marketing and other business purposes. Before Orevida uses the information, however, Orevida will notify customers and offer customers the opportunity opt-out if a customer wishes not to have personal identifying information used in this way.

(c) Stored Information Uses.

Orevida stores and retains the information entered on the Orevida Site. This information is used to compile a customer’s purchase history to enable Orevida to recommend products, services, or special offers that would be of interest to a customer.

(d) Online Advertising.

Some companies that help Orevida deliver interactive on-line advertising, such as banner ads, may collect and use information about Orevida’s customers to help Orevida better understand the types of advertising or promotions that are most appealing to Orevida’s customers. After it is collected the information is aggregated so it is not identifiable to a specific individual. If, however, customer would prefer that these companies not collect such information, please mark an “x” on the opt-out option box herein provided.

4. Disclosure of the Information.

(a) Within Corporate Organization.

Orevida is a multinational organization, with legal entities, business processes, management structures, and technical systems that cross borders. Orevida may share your personal information within the Orevida corporate organization, and may transfer the information to countries in the world where Orevida conducts business. Some countries may provide less legal protection for customer personal information. In such countries Orevida will still handle customer personal information in the manner described herein.

(b) Mergers and Acquisitions.

For the purpose of developing and expanding its business, Orevida may share, rent, sell or buy business assets. In such transactions, customer information is generally one of the transferred business assets. Also, in the event Orevida is acquired, customer information will be one of the transferred assets.

(c) Agents.

Orevida employs or engages other companies and individuals to perform business functions on behalf of Orevida. These persons are provided with personal identifying information required to perform their functions, but are prohibited by contract from using the information for other purposes. These persons engage in a variety of functions which include, but are not limited to, fulfilling orders, delivering packages, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments and providing customer services.

(d) Affiliated Businesses.

Orevida works closely with affiliated businesses operating web site stores, providing services or selling products on each other’s Web sites. These businesses identify themselves to customers. Customer information related to a transaction with an affiliated business is shared with that affiliated business.

(e) Marketing Analysis by Third Parties.

Orevida reserves the right to disclose to third parties personal information about customers for marketing analysis; however, any information disclosed will be in the form of aggregate data that does not describe or identify an individual customer.

(f) Disclosure to Governmental Authorities.

Orevida releases personal identifying information when Orevida reasonably believes release is appropriate to comply with law, to enforce Orevida agreements, or to protect the rights, property or safety of Orevida customers. Orevida may also release such information in an exchange of information with other companies and/or organizations for the purposes of fraud protection and credit risk reduction.

5. Use of Computer Tracking Technologies.

(a) No Tracking of Personal Information.

Orevida’s Web site(s) are not set up to track, collect or distribute personal information not entered by visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but, again, the statistics contain no personal information and cannot be used to gather such information.

(b) Use of Cookies.

Orevida, or its third party vendors, collects non-identifiable and personal information through the use of various technologies, including “cookies.” A cookie is an alphanumeric identifier that a Web site can transfer to customer’s hard drive through customer’s browser. The cookie is then stored on customer’s computer as an anonymous tag that identifies the customer’s computer, but not the customer. Cookies may be sent by Orevida or its third-party vendors. Customer can set its browser to notify customer before a cookie is received, giving an opportunity to decide whether to accept the cookie. Customer may also set its browser to turn off cookies; however, some Web sites may not then work properly.

(c) Use of Web Beacon Technologies.

Orevida may also use Web beacon or other technologies to better tailor its Web site(s) to provide better customer service. If these technologies are in use, when a visitor accesses these pages of the Web site, a non-identifiable notice of that visit is generated which may be processed by Orevida or by its suppliers. Web beacons usually work in conjunction with cookies. If customer does not want cookie information to be associated with customer’s visits to these pages, customer can set its browser to turn off cookies; however, Web beacon and other technologies will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.

(d) Collection of Non-Identifiable Information.

Orevida may collect non-identifiable information from user visits to the Orevida Site in order to provide better customer service. Examples of such collecting include: traffic analysis, such as tracking of the domains from which users visit, or tracking numbers of visitors; measuring visitor activity on Orevida Site; Web site and system administration; user analysis; and business decision making. Such information is sometimes known as “clickstream data.” Orevida or its contractors may use this data to analyze trends and statistics.

(e) Collection of Personal Information.

Orevida collects personal identifying information from customer during a transaction. Orevida may extract some personally identifying information about that transaction in a non-identifiable format and combine it with other non-identifiable information, such as clickstream data. This information is used and analyzed only at an aggregate level (not at an individual level) to help Orevida understand trends and patterns. This information is not reviewed at an individual level.

6. Information Security.

(a) Commitment to Online Security.

Orevida employs physical, electronic and managerial procedures to safeguard the security and integrity of personal information. Billing and payment data is encrypted whenever transmitted or received online. Personal information is accessible only by staff designated to handle online requests or complaints.

(b) No Liability for Acts of Third Parties.

Orevida will exercise all reasonable efforts to safeguard the confidentiality of customer personal information. However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure. Consequently, Orevida shall not be liable for unauthorized disclosure of personal information due to no fault of Orevida including, but not limited to, errors in transmission and unauthorized acts of Orevida staff and third parties.

7. Privacy Policy Changes and Opt-Out Rights.

(a) Changes to Privacy Policy.

This privacy notice was last updated on October 5, 2019. Orevida reserves the right to update its privacy policy statement at any time. A notice of any material change will be posted on the Orevida Site home page for thirty (30) days prior to the implementation of such change. There are two boxes at the end of Orevida’s notice of change: (1) an “I accept” box, and (2) an “I do not accept” box. If customer does not mark the “I do not accept” box, customer will be deemed to have accepted Orevida’s privacy policy updates.

(b) Opt-Out Right.

Customer has the right at any time to cease permitting personal information to be collected, used or disclosed by Orevida and/or by any third parties with whom Orevida has shared and/or transferred such personal information. Right of cancellation may be exercised by contacting Orevida via e-mail at support [at] Orevida.com, telephone or certified postal mail. After processing the cancellation, Orevida will delete customer or prospective customer’s personal information from its data base.

8. Access Rights to Data.

(a) Information Maintained by Orevida.

Upon customer’s request, Orevida will provide a reasonable description of customer’s personally identifiable information that Orevida maintains in its data bank. Orevida can be contacted by e-mail at support [at] orevida.com, or certified postal mail at Beethovenstraße 59, 34225 Baunatal, Germany.

(b) Corrections and Changes to Personal Information.

Help Orevida to keep customer personal information accurate. If customer’s personal information changes, or if customer notes an error upon review of customer information that Orevida has on file, please promptly e-mail Orevida at support [at] orevida.com and provide the new or correct information.

9. Accountability.

(a) Questions, Problems and Complaints.

If you have a question about this policy statement, or a complaint about Orevida compliance with this privacy policy, you may contact Orevida by e-mail at support [at] orevida.com. If Orevida is unable to resolve your complaint to your reasonable satisfaction or if customer does not receive acknowledgment of an inquiry, customer may elect to proceed by contacting Orevida Holding UG (haftungsbeschränkt), Beethovenstraße 59, 34225 Baunatal, Germany.

(b) Terms of Use.

If customer chooses to enter into a purchase order or to subscribe to Orevida’s services, customer’s action is hereby deemed acceptance of Orevida practices described in this policy statement. Any dispute over privacy between customer and Orevida is subject to the provisions of this notice and to Orevida’s Terms of Use Agreement which is hereby incorporated herein and which can be read at https://www.orevida.com/terms-and-conditions.